18100 NE 95th Street #UU2097, Redmond, WA 98052
Cell: 425-208-5130 | Messages: 425-885-0961
heavener@heavenr.com | http://www.heavenr.com
Office Suite
· Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Access, WordPerfect
Web/Internet/Development
· HTML, CSS, HomeSite, Macromedia Dreamweaver, Adobe GoLive, JavaScript, Microsoft FrontPage, Apache, CGI, ASP, XML, Perl, Microsoft Content Management System, Microsoft SharePoint
Graphics/Design/Layout/Multimedia
· Adobe Photoshop, Adobe Illustrator, Macromedia Freehand, PageMaker, QuarkXPress, CorelDraw, Microsoft Publisher, Adobe InDesign, Macromedia Flash
· Type and font management, type tools, typesetting, imagesetting, readability standards
Styles and Styleguides/Stylebooks
· The Microsoft Manual of Style for Technical Publications (MSTP), The Chicago Manual of Style, The Associated Press Stylebook, Publications Manual of the American Psychological Association (APA), Modern Language Association (MLA) Handbook for Writers of Research Papers, The Columbia Guide to Online Style,
· Created unique style and consistency guides for specific companies and applications, readability standards
Training/Education/Course Design
· Microsoft PowerPoint, Microsoft Producer, Macromedia Captivate, Macromedia Breeze
· Technical training courses, web-based training (WBT), instructor-led training (ILT), blended learning, curriculum planning and creation, course evaluation, content creation and editing, presentations, seminars, and workshops, train-the-trainer
Platforms/Operating Systems
· PC & Macintosh; Windows XP, Windows 2000 (Server and Pro), Windows NT 4.0 (Server), Windows 95/98, Mac OS 9.x, Mac OS X
· Apache, UNIX, SQL server
Project/User Assistance
· Microsoft Project, Microsoft Visio, DemoShield, InstallShield, WinHelp, HTMLHelp, RoboHelp
· archiving/creative asset management, Visual SourceSafe, Subversion, TortoiseSVN
· Hardware and software troubleshooting, customer relations management (CRM)
Printing/Production
· Imagesetting, digital typesetting, horizontal/vertical camera, half-toning, film processing, stripping
· Digital quick printing, direct-to-plate, variable data merge-and-print
· Ink mixing, plate-making, press operation, bindery (cutting/folding/stitching)