SMSG Readiness

Welcome to Premier 101 Academy

Premier 101 is a flexible learning process to educate you to the things you need to know when working with customers and customer service managers (CSM).

Premier 101 starts with a self-directed online academy. Here is the short course to use as a checklist for your progress:

Welcome to Premier	Premier strategies and introduction
Premier Roles Overview	Your role as a TAM
Overview of Offerings	Premier and SA offerings
Account Management	Manage your accounts
Service Delivery Management	Plan and manage service delivery to achieve customer satisfaction
Orientation meeting	Develop and deliver an effective Orientation meeting
Premier Tools	Overview and quick references for the tools of a TAM

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