Premier Related Acronyms |
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A |
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Acronym |
Meaning ▲ |
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ADC |
Application Developer Consultant |
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ASE |
Advisory Support Engineer |
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ATP |
Account Technical Plan |
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B |
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Acronym |
Meaning ▲ |
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BDM |
Business Development Manager |
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BIF |
Business Investment Funds |
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BG |
Business Group |
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BOM |
Bill of Material |
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BU |
Business Units |
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BVT |
Build Verification Test |
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C |
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Acronym |
Meaning ▲ |
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CAR |
Customer Activity Report |
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CAS |
Corporate Account Space |
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CBE |
Corporate Business Excellence |
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CDCR |
Critical Design Change Requests |
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CDM |
Customer Development Manager |
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CE |
Contract Executive |
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CIAB |
Classroom in a Box |
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COE |
Center of Excellence |
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COS |
Conditions of Satisfaction |
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CPE |
Customer & Partner Experience |
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CPR |
Critical Problem Resolution |
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CREP |
Contract Rep |
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CritSit |
Critical Situation |
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Csat |
Customer Satisfaction |
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CSM |
Customer Support Manager |
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CSPA |
Corporate Strategy Planning & Analysis |
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CSR |
Control & Status Registers |
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CSRP |
Critical Situation Review Program |
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CSS |
Customer Support Services |
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D |
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Acronym |
Meaning ▲ |
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DB |
Database |
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DCR |
Design Change Requests |
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DTS |
Days To Solution |
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E |
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Acronym |
Meaning ▲ |
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EA |
Enterprise Agreement |
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EDC |
Enterprise Data Center |
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EE |
Escalation Engineer |
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EEC |
Enterprise Engineering Center |
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EMS |
Exchange Messaging Support |
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EMT |
Engagement Management Tool |
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EPG |
Enterprise & Partner Group |
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ESE |
Extensible Storage Engine |
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F |
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Acronym |
Meaning ▲ |
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G |
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Acronym |
Meaning ▲ |
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GLS |
Global Learning Services |
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GM |
General Manager |
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GSA |
Global Service Automation |
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GSP |
Global Skills Profiler |
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GTM |
Go-to-Market |
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GTSC |
Global Technical Support Center |
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H |
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Acronym |
Meaning ▲ |
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I |
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Acronym |
Meaning ▲ |
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IAD |
It All Depends |
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ICE |
Intellectual Capital Exchange |
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ILT |
Instructor Led Training |
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ISA |
Internet Security & Acceleration Server |
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ITIL |
Information Technology Infrastructure Library |
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J |
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Acronym |
Meaning ▲ |
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K |
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Acronym |
Meaning ▲ |
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KB |
Knowledge Base |
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L |
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Acronym |
Meaning ▲ |
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LOC |
Line of Code |
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M |
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Acronym |
Meaning ▲ |
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MBA |
Microsoft Business Agreement |
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MCRF |
Microsoft Customer Reporting Framework |
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MCS |
Microsoft Consultant Services |
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MCSE |
Microsoft Certified Systems Engineer |
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MEF |
Management Escalation Forum |
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MGB |
Microsoft Global Briefing |
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MIRF |
Make It Right Funds |
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MOC |
Microsoft Office Courses |
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MOF |
Microsoft Operations Framework |
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MPO |
Microsoft Premier Online |
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MSA |
Microsoft Service Agreement |
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MSCC |
Microsoft Call Central |
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MSF |
Microsoft Solutions Framework |
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MSRC |
Microsoft Security Response Center Group |
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MTC |
Microsoft Technology Center |
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MTT |
Microsoft Travel Technology |
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N |
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Acronym |
Meaning ▲ |
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NDA |
Non Disclosure Agreement |
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O |
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Acronym |
Meaning ▲ |
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O&P |
Orientation meeting with CSM |
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OEM |
Original Equipment Manufacturers |
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OTG |
Operations & Technology Group |
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OTJ |
On The Job |
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P |
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Acronym |
Meaning ▲ |
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PABRT |
Premier Alliance Business Reporting Tool |
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PDM |
Professional Development Manager |
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PM |
Program Manager or Product Manager |
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PSM |
Product Source Management |
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PSS |
Product Support Services |
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Q |
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Acronym |
Meaning ▲ |
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QFE |
Quick Fix Engineering |
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R |
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Acronym |
Meaning ▲ |
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RFC |
Request for Collaboration |
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ROC |
Regional Operations Center |
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ROI |
Return on Investment |
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ROM |
Rough Order of Magnitude |
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ROSS |
Rapid Onsite Support Service |
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RPC |
Remote Procedure Call |
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RPS |
Report Processing Server |
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RRE |
Rapid Response Engineering |
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RSC |
Regional Support Center |
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RTM |
Release To Manufacturing |
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RTW |
Release to Web |
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S |
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Acronym |
Meaning ▲ |
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SA |
Software Assurance |
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SAM |
Support Account Management |
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SC |
Support Consultant |
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SDP |
Service Delivery Plan |
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SDS |
Service Delivery Solution |
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SE |
Support Engineer |
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SEM |
Support Engagement Manager (US) |
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SEP |
Software Engineering Process |
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SIE |
System Integration Engineer |
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SLA |
Service Level Agreement |
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SLG |
State & Local Government |
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SME |
Subject Matter Experts |
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SMS&P |
Small & Midmarket Solutions & Partners Group |
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SMSG |
Sales, Marketing & Services Group |
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SMSG-R |
SMSG Readiness Group (formerly GLS) |
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SMT |
Statement Management Tool |
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SOP |
Standard Operating Procedures |
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SP |
Support Professional |
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SPM |
Support Practice Manager |
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SSE |
Support Services Executive |
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SSIRP |
Software Security Incident Response Plan |
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SSIT |
Sales & Support Information |
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SUS |
Microsoft Software Update Services |
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T |
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Acronym |
Meaning ▲ |
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TAB |
Training Advisory Board |
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TAP |
Technology Adoption Program |
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TL |
Team Leader |
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TAS |
Technical Account Specialist |
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TS |
Technical Specialist |
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TSA |
Technical Support Alliance |
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U |
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Acronym |
Meaning ▲ |
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V |
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Acronym |
Meaning ▲ |
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VKB |
Visual Knowledge Base |
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VSAT |
Verified SATisfaction |
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W |
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Acronym |
Meaning ▲ |
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WEFT |
Wendy Eckman's Favorite Tool |
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WIP |
Work in Progress |
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WPS |
Worldwide Premier and Support Services Group |
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WWSMM |
Worldwide Subsidiary Managers Meeting |
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XYZ |
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Acronym |
Meaning ▲ |
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